Skillset New Zealand Blog

Ideas to help your team develop personally and professionally.

Concentrating on what happened to who and why is not helpful in resolving disputes.

Instead, concentrate on how that action or lack of action made each party feel and help them discover how their feelings shaped the perceptions they built up of one another.

When we stand in each other's shoes we can realise that our actions caused the other person to believe something (that we didn't mean or intend). We can then start the journey towards understanding how we got in the mess in the first place.

Understanding the causes of our misperceptions gives us a powerful start to build better strategies for our future.

Just stop and ask 'Why do you/I think that?'

About Alana Billingham

Alana Billingham

Alana is Skillset's managing director and has been with the company for more than 20 years.

She takes workshops on a wide range of topics and is at the leading edge in the world in teaching investigative interviewing.

Some of Alana's negotiation clients negotiate multi-million dollar deals. Others just need to sort out arrangements with their suppliers.

Alana has attended a master class on investigative interviewing the UK and keeps in touch with her classmates.


Interested in training in leading virtual teams?

We’ll show your leaders how to keep your virtual teams motivated and productive.

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Interested in training in investigative interviewing?

We’ll help your investigators use some simple techniques to uncover the useful, accurate information they need.

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Interested in training in negotiation?

We’ll show your negotiators a method used around the world in negotiations big and small. It’s very different from adversarial bargaining or mere compromise.

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