Skillset New Zealand Blog

Ideas to help your team develop personally and professionally.

Some of us suffer from an excessively high sense of obligation to others - making it difficult to opt out or say no to all the requests made on our time.

Here are some simple tricks to help you stand your ground.

Imagine. Someone calls you on the phone and says, ‘I’m very annoyed about this!” That’s one thing. But swearing, contemptuous, personal language, that’s another thing entirely. Anger and abuse are very different, and so is our strategy for dealing with them.

About Alana Billingham

Alana Billingham

Alana is Skillset's managing director and has been with the company for more than 20 years.

She takes workshops on a wide range of topics and is at the leading edge in the world in teaching investigative interviewing.

Some of Alana's negotiation clients negotiate multi-million dollar deals. Others just need to sort out arrangements with their suppliers.

Alana has attended a master class on investigative interviewing the UK and keeps in touch with her classmates.


Interested in training in leading virtual teams?

We’ll show your leaders how to keep your virtual teams motivated and productive.

Learn more

Interested in training in investigative interviewing?

We’ll help your investigators use some simple techniques to uncover the useful, accurate information they need.

Learn more

Interested in training in negotiation?

We’ll show your negotiators a method used around the world in negotiations big and small. It’s very different from adversarial bargaining or mere compromise.

Learn more