Skillset New Zealand Blog

Ideas to help your team develop personally and professionally.

It sounds simple: to keep your accountant happy, keep the team happy.

Don’t think of happiness as merely some touchy-feely, tree-huggy topic. Happy staff means more money earned and saved. It's as simple as that.

Productivity, engagement and happiness

Want some figures?

The Gallup organisation has shown that retail staff who score higher on life-satisfaction tests generate nearly $300 (NZD) more income per square metre of floor space on average. They are also more resilient, so when things get difficult, they are problem-solvers, not victims. Customers rate them higher too.

Then there’s the productivity issue. Happy staff are engaged. They achieve more and come to work more often - an average of 15 days more each year. (Engaged staff are happier too and you can foster engagement in powerful ways that will won't trouble your accountant.)

There's a strong genetic element to happiness, but most people can learn ways of improving their happiness quotient.

So what do I do to keep them happy?

It's not your job as a leader to ensure that they never have a bad day.

Happiness can be trivial - a sense of fun, a good joke. They should be part of our lives, but let's take a wider view of happiness and focus on life-satisfaction.

Help your team develop a sense of mission by seeing the ways their work benefits their colleagues or your customers.

Help them feel good about coming to work by encouraging them to make decisions and work closely with others. Develop their competence with training, mentoring and achieving reasonable targets. That combination is at the heart of life satisfaction and a powerful motivator.


Interested in a workshop  for your team? Contact us This email address is being protected from spambots. You need JavaScript enabled to view it.. We'll put you in touch with a trainer, not a salesperson.


About Ralph Brown

ralph brown blog3

Ralph is our founder. He has a background in psychology, television journalism and business.

Ralph's passions are positive psychology and writing. He leads workshops on both and speaks to conferences on the psychology of thriving at work.

In 2011  Professional Speakers Australia awarded him its top speaking accreditation, the CSP.

He has written six books, six e-books and more than a hundred articles on psychology and writing. International research journals have published his articles reviewing the research on resilience.

Ralph lives in rural Canterbury. He is a JP and marriage celebrant and enjoys travelling to French-speaking countries.

Interested in training in business writing?

A business writing workshop will give your team far more than just plain English. They’ll be achieving more clarity in less time. Through their emails and letters, they’ll be building cooperative relationships with their colleagues, customers and community.

Learn more

Interested in training to develop your teams’ resilience?

Discover what top achievers do when the going gets tough.

Learn more