You may have been told that if you want to get the best out of your staff one of the things you need to do is encourage them.
How do you do that?
Making vague and shallow comments like, 'keep up the good work' and 'good job, well done' are not specific enough to be useful.
Real encouragement boosts the energy, commitment and focus that people have for their work. To do that you need to use encouragement to fuel their inner resources. So what are those inner resources and how do you do that?