Let's recognise the special challenges for speakers in the health sector. Intuitively, most people know that clear communication involves more than issuing accurate facts, especially when the topic is emotionally-charged.
We can help your speakers enhance their credbility and build a rapport with their audience.
We recommend that your training includes such core themes as: how to replace nervousness with confidence and authority, how to persuade, how to organise your thoughts and prepare, how to handle questions and interjections, how to use PowerPoint effectively. And, how to engage with any audience so that they respect you even when they disagree with you.
The health sector is, arguably, the most contentious of all. Health boards, working with limited budgets, are particularly vulnerable to intense public scrutiny, especially when something has gone wrong. Spokespeople must answer to a public that has little understanding of the pressures involved. We can help.
We recommend that your workshop includes such core themes as: how to take the first call from a reporter, how to prepare key messages the public will listen to, how to give a confident, convincing interview. For those likely to be in the firing line, we can also show how to handle tough, emotionally-loaded interviews.
It's suitable for staff who write letters and emails to stakeholders, monthly reports to managers, or reports to the board. We include a focused approach to writing in plain English and ways of organising complex material into a logical structure.
We can show your staff ways of ensuring that readers do read everything they write. If you need it, we can include 'email etiquette' and clear up any confusion over such things as capital letters, apostrophes and commas.
We recommend that your workshop includes themes such as: the golden rule of all communication, the five keys to effective writing, how to organise your writing in a logical way, how to get the correct balance of formality and informality, how to hold your reader’s attention, how to make your writing easier to read, absorb and remember while enhancing your professionalism.
Dealing with challenging behaviours and difficult situations
We recognise that changes in the health system have stressed both consumers and professionals alike. As a result, we are dealing with more challenging behaviours, which are often counterproductive and time-consuming. We’ll show your team how to handle themselves and others with confidence and compassion in challenging and emotive situations. We’ll give them a range of techniques and strategies to help them get the best outcome.
We recommend that your workshop includes such core themes as: recognising our own triggers in conflict, expressing and displaying empathy, defining boundaries, managing strong emotions, talking someone down to calmness, giving bad news constructively, maintaining professionalism under stress, getting agreements and resolutions.
Contact us about in-house training for your team.
Many health professionals find themselves managing staff or mentoring talented new professionals without having had any leadership or management training themselves.
Let’s face it—leading a team of bright, independent, individuals is challenging. We’ll show your staff how to develop their people management, and practical leadership skills so that they can develop others and get the best out of their teams.
We recommend that your workshop includes such core themes as: leadership profiling to determine strengths and weaknesses, general principles of leadership, practical team leadership tools, people skills, conflict management, managing change, giving effective feedback, setting goals, measuring progress, developing others, modelling emotionally intelligent behaviours.
Need something else?
If it's communication skills or the personal skills of professional development we can almost certainly help you. We'll design a workshop for you. That's the advantage of in-house traning.