Recognising, responding, and reporting aggressive behaviours in the workplace – supporting health and safety systems Training with actors. These workshops take…
Does your team deal with difficult people? Or people who challenge their decisions or the organisations way of doing things? Is 10-20% or more of their time spent dealing with angry, unreasonable or abusive behaviours? Have they experienced unsafe interactions and been unsure how to respond? Are you worried about a future incident? We can help.
Our active learning workshops help staff understand why people behave badly and how to manage the interactions well and safely. Your team will learn an easy way to differentiate between angry and abusive behaviours so they can decide whether to de-escalate or disengage from the situation. This workshop is heavy on psychology, communication skills and body language tactics to stop things from escalating and help teams recognise what might make things better or worse. Staff learn how to communicate calmly and confidently and do tricky things such as say no without increasing tension.
Take a look at the blogs and see if there are some ideas that would be useful for your group right now.
Recognising, responding, and reporting aggressive behaviours in the workplace – supporting health and safety systems Training with actors. These workshops take…
Seem familiar?You notice that once again Pete is not doing his job the way he should. Or, maybe you hear…
We all have entrenched behaviours. We do what we’ve always done because it gets us something we want.
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