Effective Conflict Resolution

How to solve problems and keep your staff and customers happy

The problem

Does your team manage client or customer complaints? Are a growing number of those interactions unreasonable? Perhaps your people are feeling the challenge of maintaining good customer service in the face of impolite or demanding behaviours?

Are your team feeling weary from trying to resolve unreasonable requests?

Would they like to learn some ways to resolve conflict, manage negativity and stay sane?

The solution

Our active learning workshops on effective conflict resolution will help your team understand what drives conflict, where and when to intervene and how to work with people to solve issues-based problems.

We’ll also show your team some powerful ways to look after themselves during the interactions so they don’t feel depleted or attacked.

While we have seen many common issues over the years, we know that you will be facing some specific or unique concerns and since we don’t believe that ‘one-size-fits-all’, our workshops are designed to reflect your team’s specific needs and concerns. We use proven tools based on good psychology to help your team maintain great service and deal with conflict simultaneously.

We are happy to chat and identify how we might help.

Complete the contact form and one of our specialists will be in touch to talk with you about how we might be able to help.

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