We can teach your staff the difference between emotional and aggressive behaviours so they can  recognise when an interaction is becoming unsafe. They’ll learn how to safely disengage from any of the four types of abuse and develop a common language for reporting and debriefing aggressive behaviour. We’ve developed some ‘Emotional PPE’ tools to keep them safe from the trauma and stress of these experiences and a way to help them  understand how to recognise escalation and risk and act accordingly.