Skillset New Zealand Blog

Ideas to help your team develop personally and professionally.

By Roydon Gibbs Skillset New Zealand

Putting all your effort into understanding the needs and expectations of your customers could be a waste of time.

It may be tempting to focus on the people who use your products or services, but let's note that you have both external and internal customers - with the internal ones being your colleagues.

Your internal customers should be your priority.

By Roydon Gibbs, Skillset New Zealand

You won't be surprised to hear that moods in the workplace can be contagious. But mood is more than just whether you have a nice day at work.

Moods directly influence performance.

Evidence?

About Roydon Gibbs

roydon 2 460x300

Roydon Gibbs is a Senior Trainer at Skillset.

Roydon specialises in engagement - how to ensure that your staff enjoy coming to work, are at their most productive, speak well of your organisation after hours - and stay.

He has been training for more than 15 years. His knowledge of engagement comes from the research and his experience working with a wide range of organisations.

Roydon holds qualifications in adult teaching and learning. He is a professional member of the New Zealand Association for Training and Development and an accredited member of the National Speakers' Association.

Interested in training in leading virtual teams?

We’ll show your leaders how to keep your virtual teams motivated and productive.

Learn more

Interested in a workshop on customer service?

An experienced Skillset trainer will get your teams engaged in customer service.

Learn more

Interested in training in engaging employees?

A few key skills could dramatically improve your team’s morale, motivation and resilience. They will reduce absenteeism and the costs of high staff turnover. Let’s work with your leaders and your staff.

Learn more